On-Line Payment Questions Most Frequently Asked By Consumers
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| Where do I find my CBC Packet Number? |
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Your CBC Packet Number is located at the top of any correspondence you have received from us.
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| Does my credit report get updated when I make a payment? |
| Yes, it will. The credit reporting agencies are notified monthly of any payments you make to CBC, but
it can take up to 90 days for the repositories to update their files. |
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| Is it safe to send credit card or checking account information through the internet? |
| Absolutely. Close to 100 percent of the visitors to the Credit Bureau Central web site
use Netscape Navigator, Microsoft Internet Explorer or their variations as their web browser
software. This software supports SSL (Secure Sockets Layer) encryption.
To verify that your software supports the secure transfer of encrypted information, look
at the bottom left-hand corner of your screen if you use Netscape Navigator. You will see a
small key if the page is secure, a broken key if the page is not secure. On Microsoft Internet
Explorer, look at the bottom right-hand corner. A lock icon will display if your page is secure. Only pages
that involve sensitive data are usually encrypted, such as our payment pages in this area.
If your browser does not support SSL then you can download the latest versions of Internet Explorer at
http://www.microsoft.com/ie/ or Netscape Navigator at
http://home.netscape.com. Alternatively, you may also make payments by
mail or in person. |
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| How long does it take for my account to be updated? |
| Payments by electronic check and credit card are verified by Credit Bureau Central and your account is
credited within two business days of the on-line transaction. Payments can be verified by
calling Credit Bureau Central at (702) 871-6122 or 1-877-225-3278. You can also check on-line by
using the Check a Payment form provided. |
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| What should I do if my online payment is declined? |
Call Credit Bureau Central at (702) 871-6122 between 9:00am and 5:00pm Monday
through Friday for assistance. Before contacting CBC, please have the following information
ready:
- The method of payment (check, credit card, etc.).
- The date of the transaction.
- The amount of the declined payment.
- Your CBC account packet number
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| Can someone else make a payment on my account? |
Certainly. However, payments on-line can only be made by the individual named on the account. Contact Credit Bureau
Central at (702) 871-6122 between 9:00am and 5:00pm Monday through Friday and we will
gladly help you with this process.
For further assistance, you can contact a CBC
agent at (702) 871-6122 between 9:00am and 5:00pm Monday through Friday. |
